Privacy and Cookies Policy
Last update: 16 September 2024
Gota D'Serra values your privacy and is committed to protecting the personal data you provide to us. This Privacy and Cookie Policy describes how we collect, use and protect your data when you use our website www.dalmamater.pt, including our online food shop. Our policy complies with the European Union's General Data Protection Regulation (GDPR) and applicable legislation in Portugal.
1. Data Controller
Gota D'Serra, with headquarters at Alameda da Europa, número 60, 4º andar C, 6200-546, Covilhã and NIPC 518103684, is responsible for processing the personal data collected through this website.
If you have any questions regarding the protection of your data, you can contact us at geral@dalmamater.pt.
2. Personal Data We Collect
We collect the following types of personal data:
- Identification data: Name, e-mail, company, telephone number (only applicable to contact forms);
- Payment Data: Information for processing purchases, such as credit/debit card numbers or other payment information (only when the visitor enters it);
- Browsing data: IP address, device type, browser, and cookie information;
- Purchase History: Records of products purchased and payment methods used.
3. Purpose of Data Processing
Your personal data may be used for the following purposes:
- Execution of the contract: Processing and despatch of orders, invoicing, and returns management;
- Communication: Sending notifications about order status, service updates and promotional communications (if consented);
- Service improvement: Personalisation of the website experience and optimisation of services based on browsing data and feedback;
- Compliance with Legal Obligations: Compliance with tax and regulatory requirements;
- Security: Protection of the website and our users against fraud and abuse.
4. Legal Basis for Data Processing
We process your personal data in accordance with the following legal bases:
- Execution of a contract: For the processing of your orders;
- Consent: For sending newsletters and promotional communications;
- Legitimate interest: To improve the user experience and security of the website;
- Compliance with legal obligations: To respond to legal and regulatory requirements.
5. Sharing Data with Third Parties
Your personal data may be shared with:
- Service providers: Companies that provide payment, transport and delivery services;
- Competent authorities: To fulfil legal obligations, such as tax or judicial authorities.
6. International Data Transfer
Your data may be transferred outside the European Economic Area (EEA) if this is necessary for the performance of the contracted services. We guarantee that these transfers are carried out in accordance with the applicable legislation and that your data is protected.
7. Data Retention Period
We only keep your personal data for as long as necessary to fulfil the purposes mentioned in this Policy or to comply with legal obligations. Customer data is kept for a period of three years after the last interaction or purchase, except where legislation requires a longer period.
8. Data Subjects' Rights
According to the GDPR, you have the following rights:
- Access: You can request a copy of your personal data;
- Rectification: You have the right to correct incorrect or incomplete data;
- Deletion: You can request the deletion of your data when it is no longer needed;
- Objection: You can object to the processing of your data for certain purposes;
- Portability: You have the right to receive your data in a structured format and to pass it on to another data controller;
- Withdrawal of consent: You can withdraw your consent to data processing at any time.
To exercise any of these rights, please contact us by email: geral@dalmamater.pt.
9. Cookies
We use cookies to improve your experience on our website, enabling personalised browsing and optimised performance.
9.1 What are cookies?
Cookies are small text files that are stored on your device when you visit our website. They allow the site to recognise your device on future visits, making navigation easier.
9.2 Types of Cookies Used
- Strictly Necessary Cookies: Essential for the functioning of the website and for the execution of the services requested, such as the processing of orders;
- Performance Cookies: Used to collect information about how visitors use the site, helping us to improve its performance;
- Functionality Cookies: These allow us to remember your preferences and choices, such as language or items stored in the shopping basket.
9.3 Cookie management
You can set your browser to block or delete cookies, although this may affect your experience on the website. To find out more about how to manage cookies, see your browser's instructions.
10. Data Security
We take appropriate technical and organizational measures to protect your data against unauthorized access, loss or destruction, including data encryption and strict access controls.
11. Changes to the Privacy Policy
We reserve the right to change this Privacy and Cookies Policy at any time. Any changes will be published on our website and, if substantial, will be communicated by e-mail.
12. Contacts
If you have any questions about this Privacy Policy or how we process your data, you can contact us:
– Email: geral@dalmamater.pt;
- Address: Alameda da Europa, número 60, 4º andar C, 6200-546, Covilhã;
– Telefone (chamada para a rede fixa nacional): (+351) 275 097 500;
– Telemóvel (chamada para a rede móvel nacional): (+351) 917 576 448.
By using our website, you agree to the terms of this Privacy and Cookies Policy.